Privacy Policy s99my

1. Information We Collect

During the account registration process and your use of s99my services, we collect several categories of personal information. This collection is necessary to enable us to provide a secure service, comply with international licensing requirements, and fulfil our anti-money laundering (AML) and know your customer (KYC) obligations.

The categories of information we collect include:

• Identity information — full name, identity card number (MyKad), date of birth and gender. These are mandatory requirements for age and identity verification of s99my members.
• Contact information — email address, mobile phone number and residential address. This information is used for account communications and transaction verification.
• Financial information — e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), bank account numbers for FPX, and information related to deposit and withdrawal transactions via DuitNow or cryptocurrency (USDT, BTC, ETH).
• Usage data — game records, betting history, login activity, IP address and device information you use to access the s99my platform.
• Communication information — records of conversations with our customer support team via live chat or email.

2. How We Use Your Information

The personal information we collect is used solely in the context of providing s99my services to you. We do not use your data for unrelated purposes without your prior consent.

The purposes for which data is used include the following:

• Identity and age verification of members during s99my account registration (members must be 21 years of age or older).
• Processing deposits and withdrawals via supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Detection and prevention of fraud, money laundering and suspicious activity that conflicts with our international licensing policy.
• Sending important notifications related to your account, promotions, bonuses and s99my service updates.
• Providing effective customer support when you contact us via live chat or email.
• Platform improvement and user experience enhancement based on aggregate usage pattern analysis.
• Compliance with legal requirements and regulations imposed by our international licensing body.

3. Disclosure of Information to Third Parties

s99my does not sell or trade member personal information. However, in certain circumstances permitted by law and operational requirements, we may share your information with the following third parties:

• Payment service providers — e-wallet providers, FPX online banking systems and cryptocurrency exchange platforms that process your financial transactions on behalf of s99my.
• Game software providers — game studios that supply slots, live casino and other games on our platform, which may process your game data for technical and compliance purposes.
• Regulatory authorities — international licensing bodies and law enforcement agencies when required by law or court order.
• IT and security service providers — companies that assist us with technical infrastructure management, analytics and cybersecurity, who are bound by strict confidentiality agreements.

In all cases of data sharing, we ensure that the receiving party is bound by data protection obligations equivalent to the standards we practise.

4. Cookies and Tracking Technologies

The s99my website uses cookies and similar tracking technologies to improve the user experience and allow platform functions to run smoothly.

• Session cookies — store your login status so you do not need to re-enter your password repeatedly while using the platform.
• Preference cookies — store personal settings such as your preferred language and interface display.
• Analytics cookies — help us understand how members use the s99my platform so we can make relevant improvements.
• Security cookies — used to detect suspicious activity and protect your account from unauthorised access.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the s99my platform you use.

5. Personal Data Security

Protecting member personal data is an operational priority for s99my. We implement multiple layers of technical and procedural security controls to keep your information secure.

The security measures we implement include:

• End-to-end encryption for all communications between your device and s99my servers.
• Intrusion detection systems and round-the-clock security monitoring.
• Strict internal access controls — only authorised staff may access sensitive member data.
• Regular security audits by independent third parties to identify and address system vulnerabilities.
• Two-factor authentication (2FA) is available to protect your account from unauthorised access.

6. Your Rights Regarding Personal Data

As an s99my member, you have the following rights regarding the personal information we hold:

To exercise any of the above rights, please contact the s99my customer support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the action taken.

7. Data Retention Period

s99my retains your personal information for as long as is necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

Active account data will be retained for as long as your account remains active or for as long as our services are required by you. Financial transaction records are retained in accordance with our international licensing requirements, which mandate record-keeping for audit and AML compliance purposes.

Once your account is closed at your request, we will delete or anonymise your personal information within the specified period, except where continued retention is required by law. Data retained after account closure will not be used for marketing or active communication purposes.

8. Changes to This Privacy Policy

s99my reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements or service improvements. Any material changes will be communicated to members via their registered email or a prominent notice on the s99my platform.

By continuing to use s99my services after the effective date of the latest version of this Privacy Policy, you are considered to have read, understood and accepted those changes. We encourage you to review this page periodically to ensure you are always informed about how we protect your data.

If you do not agree with any changes made, you have the right to stop using the s99my platform and close your account by contacting our customer support team.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, we welcome your feedback.

The s99my customer support team is available 24/7 to assist you in Bahasa Melayu and English through the following channels:

• Live chat — available directly on the s99my platform for immediate responses.
• Support email: [email protected]

We are committed to taking all privacy-related enquiries seriously and responding within a reasonable time. Your satisfaction and trust in the s99my platform is our priority.